"It seems like we waited a very long time to get everyone in the same place at the same time and really pound this message home so we could say: Today is the day..from this point forward..I do not want to hear about your systems, I want to hear about your people.  I had nearly given up that we would ever find the person who could set the tone and deliver the message exactly as you did...with empathy and respect for the work that we do and the challenges that we face...with personal real life experiences to share so that we know this really can work and is not just theory...with passion and commitment for the well-being of the resident...and finally with humor so that we actually could sit and listen for more than 10 hours and still, when it was over, wish that there was time for just a little more."

Alexa Mayner, COO
ABCM Corporation
Hampton, Iowa